About three years ago the mayors of the various Round Lake municipalities stepped in and revamped and revitalized the area's 911 emergency service number dispatch system (CENCOM). We had a contract service running the center and to be candid the center was a disaster, no leadership, no policies, massive turnover of staff, and numerous troubling complaints. Mayor's Hill, Bauer, Lumpkins, Mueller and yours truly stepped in and reworked the entire organization from top to bottom. It was a long process with resistance from some odd areas but we stuck to it.
We redid the board structure, making mayors the board members (no designees are allowed), we hired a director and we did away with the contract vendor. We also put a renewed emphasis on training, service and benefits to retain and attract staff. Today the result is we have one of the premier 911 agencies in the county.
We have a young aggressive forward thinking director Brian Tegtmeyer, 16 fulltime and 8 part time employees, modern procedures and equipment and most of all peace of mind that when you dial 911, you will get instant high quality response from professionals.
Hopefully you will not have to dial 911 for any reason in the future, but if you do, you can be thankful we stepped in and created a premier agency for the area.
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