Sometimes you have to wonder how some places stay in business. We ordered a new couch about 3 weeks ago, and had to struggle with the company to schedule a delivery date, since it was to hard for them to deliver inside of three weeks. So today was the day, we had a firm delivery date, confirmed by phone call 2 days ago. From 4pm to 8pm without fail. I rearranged a few things so I could be here.
The old couch was removed over the weekend (see picture, next time hard wood floors by the way), and its been annoying to have to sit in odd locations. Of course the lawn chairs and the like made their appearances but a clear end was in sight...Wednesday between 4pm and 8pm the new couch was coming. Well time came and time went and no show from the delivery service. Which I suppose I could deal with that, its the lack of a phone call from the delivery service. Ah well....$116 delivery fees I am sure no longer guarantee you a phone call.
So upon investigation its a service contracted by Wickes that delivers, so its not Wickes proper. But you know what to me...its Wickes. This sounds like the old cable stories you hear about, with installation times. You get used to improving customer service and then you are confronted with challenges.
Oh we called the store at 8:05 to see what was going on, and were confronted by a phone tree and 9 calls later to various departments we were disconnected, and then I called back and they were closed, I would guess I was hung up.
I am reminded of the old Lou Holtz (some small division 3 college football coach who is sort of famous for some reason) story about how he had a horrible night/customer service nightmare at the O'Hare Hilton, and so for the next three years he mentioned the customer service nightmare he had every single time he spoke, much to the chagrin of the O'Hare Hilton. Somehow after about 3 years the folks at Hilton got him calmed down and the speech is no longer given that way.
POSTSCRIPT: Ding dong....the doorbell rings this evening, and with no apologies no response to our calls the couch is delivered. Amazing.
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